Click here for an explanation of Stellar's recent packet on your submetering rights (the same as those of Con Ed customers).
Stellar’s
information packet offers us the same rights that Con Ed customers have. They are legally required. If you do not pay an electric bill (some
SCRIE and DRIE tenants), you can ignore this).
The rights are:
1.
COMPLAINING – call or write to Stellar if your bill seems too high.
2.
LANGUAGE – You can get the bill in English or Spanish.
3.
BALANCED PAYMENT – If you’d rather know how much the bill will be in advance, ask for
balanced payment. Your previous bills
will be averaged out, and you will be billed the same amount every month.
4.
RATE REDUCTION – If you get SSI (not just Social Security), Food Stamps, or other
welfare program, ask Stellar to reduce the RATE (how many cents you get billed
per kilowatt hour of electricity).
5.
PAYMENT PLAN – If you’re having trouble paying (and think it will be better in the
future), ask Stellar for a deferred payment plan. That way you pay less now, but “deferred”
means you will have to pay it later.
6.
HEALTH & SAFETY – If your health or safety depend on electricity, tell Stellar so they
can’t cut off the electricity even if you fail to pay your bill. That includes
a.
seniors (healthy or not) – with no one in the apartment who is between
18 and 62 years old
b.
those who need oxygen, nebulizers, or other electrical equipment for
their health
c.
the disabled.
7.
WHO GETS THE BILL – You can have the electric bill sent to someone who normally pays your
bills (a family member, a government agency).
