Wednesday, December 16, 2009

Results of the Reduction in Services Complaint to DHCR

After Stellar took over the building in November 2004, tenants began complaining about several reductions in service.  Within the 4-year deadline of filing a formal complaint, the tenants' association filed a "diminution in services" complaint with DHCR - for a building-wide reduction in services.    And by tenants sticking together -  with that complaint pending,  Stellar finally met with us, so we asked for and got:

  • Seating in the lobby
  • A re-opened backyard
  • A stair railing that we can actually grab for the front steps
  • A working television antenna
  • 24-hour security guards who are actually there
  • repair of most broken window blinds.  (If you filed a written notice of broken window blinds at the guard's desk and Stellar has either not yet inspected them or has inspected and promised to replace - but has not yet done so, please contact the Executive Committee.)
  • A new intercom - although we still need a board showing tenants' names and code numbers (but not apartments) in the front entrance way.

We did not get lighter front doors or the elevator cabs put back to their previously larger dimensions.  (When Stellar renovated the elevator cabs a few times, it lowered the ceilings and hung panels over the existing panels on the walls, making the dimensions smaller.)

DHCR sent an inspector to the building and found that we had received most of our demands, and subsequently terminated the complaint in a letter received by those who signed on.

It ain’t perfect, but we've done pretty well!

Stay tuned.

-The Executive Committee

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